An awesome team of students from our education program made this wiki. Device Turns Off Repeatedly If your device is continuously turning off use the following troubleshoot solutions. Check the Power Cord The power cord could be loosely connected to the device or outlet. Check to make sure the cord is securely attached to your device.
|Country:||Saint Kitts and Nevis|
|Published (Last):||1 April 2016|
|PDF File Size:||1.90 Mb|
|ePub File Size:||9.97 Mb|
|Price:||Free* [*Free Regsitration Required]|
An awesome team of students from our education program made this wiki. Device Turns Off Repeatedly If your device is continuously turning off use the following troubleshoot solutions.
Check the Power Cord The power cord could be loosely connected to the device or outlet. Check to make sure the cord is securely attached to your device. If the problem still persists read on to the next solution. Reset the Printer Your device may just need to be reset to restore your device back to its factory settings. To do this, disconnect the USB cords from your device. Press the power button and allow the device to turn on. Then disconnect the power cord from the rear of the printer and unplug the cord from the outlet.
Wait at least 30 seconds and then reconnect the USB cords to the device. Now reconnect the power cord and press the power button to turn the device on. If the problem still persists read on to next solution. Update the printer firmware The device could be shutting off because it may be out of date.
You will need to update your firmware. Type in your printer model number and press "Go". Then select the operating system for the computer you are using. Scroll down until you see "Firmware" and click on the link. You should download the firmware and follow further instructions given on the screen to completely update your device.
Device Displays a Cartridge Error An error code pops up saying it cannot read the ink cartridge. Check cartridge compatibility This could be caused from not having a compatible cartridge. If you have the correct cartridge you can continue on to next solution. Remove, inspect, and re install the problem cartridges Your cartridge could be compromised from any unwanted particles resulting in the device not recognizing it.
Follow these steps to remove, inspect, and re install the problem cartridge. The error messages will indicate the cartridge that is the issue. Press power button to turn on product. Wait until the cartridge is idle and then open the cartridge door. To remove the cartridge, press down gently on the end of the cartridge and release it from the slot.
Carefully slide the cartridge out to fully remove it. Do not touch the copper-colored contacts or ink nozzles. Do not reapply the tape to the cartridge. Doing so can result in clogs, ink failure, and bad electrical connections. Now inspect the cartridge by doing the following. Make sure there is no debris on the cartridge contacts. If there is debris, continue to Solution 3 for how to clean it. Then remove all protective tape from the ink nozzle. Once you are sure the cartridge is clean, compatible with your printer, and free of protective tape, reinsert it.
Push the upper part of the cartridge forward until it clicks into place. Then close the ink cartridge door. If an error code still appears continue to next solution. Clean cartridge contacts The cartridges may have dust or debris that is interfering with your device. You will have to clean off the cartridge contacts. Make sure the following items are available before you begin distilled water do not use tap water because it might contain contaminates that may harm the cartridge clean cotton swab clean paper towel to rest the cartridge on First, open the cartridge door.
Make sure the carriage is idle and silent before continuing. Remove the cartridge, and then place it on a clean sheet of paper with its nozzles facing up. Then unplug power cord from electrical outlet. To clean the cartridge contacts: Dip the cotton swab in distilled water, and then squeeze the tip to remove excess water.
Hold by the sides of the cartridge and then clean the copper-colored contacts only. Do not touch or clean the ink nozzles. Then place the cartridge on clean sheet of paper to dry. Allow 10 minutes for it to dry, and then re-install the cartridges.
Close the cartridge door and then reconnect the power cord. If the problem still persist continue to next solution. Replace the problem cartridge The cartridge may be defective and you will have to buy a new one.
After you have a replacement cartridge you will have to re-install it. Press the power button and wait for the cartridge to be idle. Remove the old cartridge by pressing down gently on the end, releasing it from the slot. Then carefully slide the cartridge out to fully remove it. Now, install the new cartridge. First remove the protective tape from the cartridge. Slide the new cartridge into the empty slot and push it forward until it clicks into place. Close the cartridge door.
If the problem still persists you may need to service the product. Run a diagnostics test Run a test to make sure your device is running properly. First, load some paper in the paper tray. Press the setup button. Then select the "Tools" category and press "OK". Now look over the report. If the test comes out with all passes continue to the next step. If there are no passes then continue to reset the fax.
Reinitialize the fax Make sure your device is turned on. Then unplug the power cord from your device and then from the outlet. Wait a few minutes before continuing on. Then reconnect the power cord to your device and then to the outlet. Wait for your device to completely turn on.
Now try sending your fax again. If the problem persists continue to the next solution. Reset the fax Your device may just need to be reset to restore your device back to its factory settings.
First remove all paper from the tray. Then turn the device off and disconnect the USB from the back of your device. Now disconnect the power cord from your device and then from the outlet.
Wait a few minutes. Now plug the power cord into the outlet and then to your device. Press the power button and wait for the device to completely turn on. Then reconnect the USB to the back of your device and load the paper in the tray. If the problem still persists there may be possible underlying problems in error codes in fax communication.
Ensure cable is securely connected It is possible that the telephone cable may have become unplugged over time, making it impossible for the printer to connect to the phone lines, which is required for faxing.
Ensure that the RJ phone cable is securely connected to both the printer and the corresponding wall jack. The fax port should be marked with a wall jack symbol, labeled "Line", or "To Wall Jack".
If your cable is securely connected and the problem still persists move on to next solution. Is the cable connected to LIU? The LIU might not be connected properly. The phone cable must be plugged into this device for the printer to have connectivity to the phone network. Make sure that the LIU, which is the box that the phone cord plugs into, is connected appropriately and that the LIU itself is securely connected.
If the cable is connected to the LIU and the problem still persists move on to next solution. Are there any obstructions? It is possible other devices may interfere with the transmission of faxes such as answering machines, splitters or ADSL filters. Remove any additional devices. Test with a working telephone cable Your current telephone cable may not be working properly, you should test it to see if everything is okay.
Replace the current RJ telephone cable with another cable, preferably one that you know is already working.
HP Officejet 4355 All-in-One - multifunction printer ( color ) Series Specs
Warranty types Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product.
HP Customer Support - Software and Driver Downloads